How Does Taylor Lautner Keep His Teeth White

Attention to the reality of instant messaging in business

Lu Inside Gartner This Week (Vol XXI, No. 42, October 19, 2005)

The instant messaging tools continue to spread in business, and today we see three main trends:

- use instant messaging (IM) continues to grow, despite the lack of support by the company;
- employees do not use it only to chat ("cat"): they also use the document sharing and conf & # 233; Conference;
- some users have reported productivity gains and cost reduction.

However, all is not simple tools IM (MSN Messenger, Yahoo, AOL IM, etc..) Are not compatible with each other, leading most users to install multiple software " clients "on a single machine or to call des logiciels tiers, capable de consolider plusieurs listes de correspondants sous une interface unique.

Gartner a constaté que 62 % des entreprises consultées n'offrent aucune solution de MI officielle. Mais cela varie fortement en fonction de la taille des entreprises, les grandes entreprises étant moins nombreuses à ignorer le sujet (44,6 % contre 84 % dans les petites organisations).

La même enquête montre que 57 % des personnes interrogées utilisent les outils de MI sur le lieu de travail, pour des usages personnels, ce qui représente une utilisation non régulée public networks. But a similar proportion said they used IM at home for business purposes.

In terms of value perceived by users, the MI produce three main types of response:

- efficiency (faster than the mail electronics, rapid problem resolution, can more easily attract the attention ...)
- presence (possibility check the status of persons: online, busy, away);
- The savings: lower long distnce ommunications telephone.

In conclusion, Gartner recommends that companies become aware of the underground use of MI and take measures to ensure control and management.